Why are support on microsoft is so poor.

Question

Why are support on microsoft is so poor.

Sriraman Nadar 0

Hi I am trying to contact intune team for an unrrgent issue but none of them appear to be reachable. Case 2407220030007443

Case 2407220030007443 no reolution for this issue and if i ask them they will say apologize.

And nothing works

Max Stein 0 Reputation points Microsoft Employee

2024-08-15T23:33:42.3166667+00:00

Hi @Sriraman Nadar , we understand the frustration and sorry about your recent support experience. Please know that we have flagged your support request internally, and we're glad to hear that our support team was able to connect with you and you were able to resolve the issue. If there's anything we can do better for next time, please feel free to share any direct feedback with our support management team via your support request. And if you need any assistance for next time, don't hesitate to reach out to our team out on X: @IntuneSuppTeam. Thanks!
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2 answers

Your answer

Max Stein 0 Reputation points Microsoft Employee

2024-08-15T23:33:42.3166667+00:00

Hi @Sriraman Nadar , we understand the frustration and sorry about your recent support experience. Please know that we have flagged your support request internally, and we're glad to hear that our support team was able to connect with you and you were able to resolve the issue. If there's anything we can do better for next time, please feel free to share any direct feedback with our support management team via your support request. And if you need any assistance for next time, don't hesitate to reach out to our team out on X: @IntuneSuppTeam. Thanks!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Max Stein 0 Microsoft Employee

Hi @Sriraman Nadar , thanks for flagging and we're sorry for your recent support experience. Please know that we have flagged your support request internally and are happy to hear our support folks was able to connect with you and you were able to resolve the issue.

If there's anything we can do for next time, feel free to share direct feedback to our support management team via your support request, or if you need any assistance for next time, feel free to reach out to our team out on X: @IntuneSuppTeam. Thanks!

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Answer 2

Rudy Ooms 726 MVP

Maybe we could help you out.. but i don't have access to your support tickets :) ...

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