Billing dispute

Question

I got unexpected charges after cancelling services. I tried to send a refund request; however, I received the message 'Expedited refund limit reached'. Could you help me with invoices #G050271036 and #G052380414? Thank you.

Answer 1

Hi,

Please create a new billing support request using my instructions below. This time do not click the link to request refund.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful. If something is unclear or you are unsure how to fill out one of the boxes add a comment below.

Thanks.

-TP

Answer 2

Create a billing support ticket - https://azure.microsoft.com/en-us/support/create-ticket

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hth

Marcin