Authentication failed due to flow token expired with error 50089

Question

User using MacBook and iPhone devices sign out automatically with "Authentication failed due to flow token expired "

Answer 1

Hello Rizwan Amin,

Thank you for posting in Q&A forum.

It sounds like you're experiencing an issue with authentication tokens expiring, which is causing users to be signed out automatically. Here are some steps you can take to troubleshoot and resolve this issue:

Check the account and password signed on MacBook and iPhone devices are not expired.

If the credentials are expired, you should change to new passwords. Then sign in using account and new password.

Check System Time and Date

Ensure that the time and date settings on both the MacBook and iPhone are correct. Authentication issues can occur if there is a significant time discrepancy between the devices and the authentication server.

Clear Browser and App Cache

If the issue occurs when using a web browser or a specific app, try clearing the cache and cookies.

Update Devices

Make sure that both the MacBook and the iPhone are running the latest versions of their operating systems and any relevant apps.

Re-login and Reset Authentication

Try logging out of the affected apps or services and then logging back in. Sometimes, simply resetting the login process can resolve token issues.

Keychain and Password Management

Check if there are any saved credentials that might be causing conflicts.

Check for Multiple Logins

Ensure that the user is not logged in to multiple sessions across many devices, which can sometimes lead to token expiration issues.

Network Settings

Ensure that the network settings (Wi-Fi, VPN, etc.) are configured correctly on both devices. Sometimes, incorrect network settings can cause connectivity issues that lead to token expiration.

Contact Support

If the issue persists, it may be related to the service or application you are trying to access. Contact the support team for the specific service or app for further assistance.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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