OWA view RMS email issue

Question

The envirome is Exchange 2013 and local RMS server enviroment.

here is the test steps to reproduce issue:

1. create a new test message from outlook 2016, email add rms permission, such as "not allow forwared"
2. send this rms message to another internal user
3. recipient can read this message well from outlook client, however, it cannot view email content from OWA client.

Is there any special configuration for OWA?

Answer 1

Hi,

Thanks for posting your question on Microsoft Q&A forum!

Based on your description, it sounds like there might be an issue with the configuration of Rights Management Services (RMS) in relation to Outlook Web App (OWA). You can do the following to troubleshoot:

• run the following command to check the RMS configuration:

Get-IRMConfiguration

• Make sure that OWA IRM (Information Rights Management) is enabled.

Set-OWAMailboxPolicy -Identity "OWA Mailbox Policy Name" -IRMEnabled $true

• Verify that your OWA virtual directory is configured correctly. You can do this by running:

Get-OWAVirtualDirectory | FL

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