Azure AI Facial Recognition Error UnsupportedFeature

Question

Hi,

The Cognitive Services have approved our application for the following use case:

[Face API] Facial Verification (1:1 matching) with optional facial liveness detection for identity verification to grant access to digital or physical services or spaces.

However, we are getting this error when trying to use the identification feature:

Log: {

  "error": {

    "code": "InvalidRequest",

    "message": "Invalid request has been sent.",

    "innererror": {

      "code": "UnsupportedFeature",

      "message": "Feature is not supported, missing approval for one or more of the following features: Identification. Please apply for access at https://aka.ms/facerecognition"

    }

  }

}

Is there any way to resolve the access issue as it is affecting our business process?

Our subscription ID : e8c18c5c-8613-4b22-a6b1-2d0eea4d02e9

Thanks,