Why are files not being added to Copilot Chatbot Knowledge base?

Rajina Karki 45 Reputation points
2024-07-23T15:51:45.1466667+00:00

I am having issues uploading files to a copilot studio chatbot that I have been building for my company. Every time I click add after uploading a file, it refreshes the page and goes back to the main knowledge base page but does not add the file I uploaded. Has anyone run into the same issue and been able to solve it? This has happened before and was solved within few hours or next day. But this time, I have been trying to add new files from last week but every time after adding new files it immediately only shows me the list of old files only. 

Microsoft Copilot | Other
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  1. NYJ 10 Reputation points
    2024-09-10T09:49:15.5+00:00

    Faced the same issues, was using Chrome. I tried in Microsoft Edge and it worked for me.

    2 people found this answer helpful.

  2. Mohamed Ifham 5 Reputation points
    2024-09-19T07:44:31.2633333+00:00

    Clear cookies and cache in chrome and try again. It worked for me

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