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I tried all the links provided by MS even calling the agent BUT there is no right answer. It keeps circling and circling around. It's easy to join the subscription but cancellation is NOT. I need help!
Hi!
If anyone is still looking for the solution, here it goes:
Hope it helps! I almost cried while trying to cancel subscription with way too many dead ends.
You can follow along here.
https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530
and also try asking for help in dedicated forums over here.
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account
--please don't forget to Accept as answer if the reply is helpful--
Any update about your issue? Do suggestions above help?
You could also contact the suppot team with the methods provided in this link: Ways to contact support for business products - Admin Help
If an Answer is helpful, please click "Accept Answer" and upvote it.
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No, supports and answers did not help. I also tried calling support but going around and around there is no direct answer. It makes hard to cancel subscription but so easy to subscribe. Please help, thanks you.
Thanks for visiting our forum and sorry for late reply. Then here we mainly focus on general issues about Exchange server. From the description in your thread, your issue is more related to subscription in O365.
You may also try following the steps introduced in this official document: Cancel your subscription. And if that doesn’t help, I would recommend you open a service request in O365 to get further help.
Thanks for your understanding and hope your question will be resolved soon.
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EnkhBattsooj-1045's solution on this page is the only thing that worked for me. The online process otherwise is just a cluster of dead ends and access restrictions. I called Microsoft THREE TIMES and was always cut off when trying to cancel this. I even called a number for the "commercial department" that the rep said to call (1-866-425-9705), which wasn't even an active phone number. Just a horrendous and shady quagmire that Microsoft should be EMBARRASSED about. EnkhBattsooj-1045 is a hero. Thank you!