I want to cancel my Project Plan 1 subscription in MS 365

SKEDSEAL CORPORATION 1 Reputation point
2020-12-02T20:35:42.927+00:00

I tried all the links provided by MS even calling the agent BUT there is no right answer. It keeps circling and circling around. It's easy to join the subscription but cancellation is NOT. I need help!

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426K Reputation points MVP
    2020-12-02T20:37:28.3+00:00

    You can follow along here.
    https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

    and also try asking for help in dedicated forums over here.
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Joyce Shen - MSFT 16,641 Reputation points
    2020-12-04T07:39:15.287+00:00

    Hi @SKEDSEAL CORPORATION

    Any update about your issue? Do suggestions above help?

    You could also contact the suppot team with the methods provided in this link: Ways to contact support for business products - Admin Help


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  3. SKEDSEAL CORPORATION 1 Reputation point
    2020-12-04T17:50:35.733+00:00

    No, supports and answers did not help. I also tried calling support but going around and around there is no direct answer. It makes hard to cancel subscription but so easy to subscribe. Please help, thanks you.

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  4. Joyce Shen - MSFT 16,641 Reputation points
    2020-12-10T08:44:19.61+00:00

    Hi @SKEDSEAL CORPORATION

    Thanks for visiting our forum and sorry for late reply. Then here we mainly focus on general issues about Exchange server. From the description in your thread, your issue is more related to subscription in O365.

    You may also try following the steps introduced in this official document: Cancel your subscription. And if that doesn’t help, I would recommend you open a service request in O365 to get further help.

    46881-qa-2020-12-10-16-31-19.png

    Thanks for your understanding and hope your question will be resolved soon.


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