9,600 questions
Can you recreate the Windows Profile for this user on that machine? I'd consider that :)
Mail account not connecting to exchange server
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Abhishek Patel
1
Reputation point
Hello all,
It would be great if someone gets me a solution to this. We are a production environment.
I have a user who cannot receive emails and send emails from one particular computer. The user can access his email using the web interface and also can access using the outlook app on other computers.
Also the computer has a bunch of different people logging and everybody else is able to access their email (send and receive) as they are connected to : Microsoft Exchange all time.
Only one particular user, is having issues with one particular computer where he cannot get his outlook connected to Microsoft Exchange.
Things i have tried :
- delete and create user mail profile
- re-installed O365.
Any help will be appreciated. I'm new to the support world. Starting as a Junior DSST. Please don't judge me lol. Also English is not my first language so please bear with me.
Thank you for reading this.
Outlook Windows Classic Outlook for Windows For business
Exchange Exchange Server Management
7,920 questions
3 answers
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Andy David - MVP 157.4K Reputation points MVP Volunteer Moderator2020-12-02T19:07:07.92+00:00 -
Abhishek Patel 1 Reputation point
2020-12-02T19:21:42.367+00:00 Hi AndyDavid,
Thanks for replying sir. I really appreciate it.
Let me recreate windows profile and see if this solves the issue.Thanks, :)
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Abhishek Patel 1 Reputation point
2020-12-16T13:13:41.21+00:00 Good Morning AndyDavid,
I have tried recreating the userprofile but still no luck. Is there any thing else that i can try?
Thanks,
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JeffYang-MSFT 6,261 Reputation points Moderator2020-12-03T02:44:02.12+00:00 Hi @Abhishek Patel ,
How is everything going now? Can the recreating new Windows Profile method help solve your issue?
If the issue still continues, it is also suggested for you to run the Microsoft Remote Connectivity Analyzer in your browser to test the connection between this problematic device and your Exchange mail server and see if we could get more information for further troubleshooting.
Any update, please feel free to post back.
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.-
JeffYang-MSFT 6,261 Reputation points Moderator
2020-12-04T08:23:51.59+00:00 Hi @Abhishek Patel ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. -
Abhishek Patel 1 Reputation point
2020-12-04T13:09:06.053+00:00 Hi Jeff, i have deleted the user profile and waiting for the user to show up and login so that Windows creates a new profile. Sorry for the delay but the user didn;t show up since last two days.
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JeffYang-MSFT 6,261 Reputation points Moderator
2020-12-07T01:27:44.273+00:00 Hi @Abhishek Patel ,
Thanks for your reply.
It's OK, if you got more updates , please feel free to let us know.
Have a nice day. :) -
JeffYang-MSFT 6,261 Reputation points Moderator
2020-12-16T01:55:13.353+00:00 Hi @Abhishek Patel ,
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
By the way, in order to close this thread, please kindly mark helpful replies as answers. Thanks for your understanding and support.
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Abhishek Patel 1 Reputation point
2020-12-16T13:11:10.923+00:00 Hey @JeffYang-MSFT , everthing is going alright!
I have recreated the windows profile but still no luck.! Is there anything else i can try?-
JeffYang-MSFT 6,261 Reputation points Moderator
2020-12-17T02:49:28.79+00:00 Hi @Abhishek Patel ,
Thanks for your reply.
Have you tried the "Microsoft Remote Connectivity Analyzer" I mentioned above? It could walks through the steps Outlook uses to connect from the internet so that we could check if there is something wrong within this process. And maybe we could get more useful information from the test result. -
Abhishek Patel 1 Reputation point
2020-12-17T13:24:00.277+00:00 Morning @JeffYang-MSFT .
I have also tried "Microsoft Remote Connectivity Analyzer" but didn't resolve the issue here.
Is there anything else that I can try? -
JeffYang-MSFT 6,261 Reputation points Moderator
2020-12-18T09:56:51.853+00:00 Hi @Abhishek Patel ,
Are there any errors in the analysis results? If necessary, you can try to provide me with the analysis results in the form of screenshots so that I can help you further confirm it. (Notice: Please hide your personal information in the screenshot for security.)By the way, Outlook usually use Autodiscover feature to connect to your Exchange email account, issues like this could also happen if there is something wrong with your Outlook Autodiscover, please check the suggestions in this Official article and see if it could help solve your issue.
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JeffYang-MSFT 6,261 Reputation points Moderator
2020-12-25T07:32:09.703+00:00 Hi @Abhishek Patel ,
Just want to check if there is any update about your issue.
Regards.
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