Laptop crashing after windows update KB5011048 and KB5039884

Question

Hi,

I own a Legion 7 15MHg05 gaming laptop (approx 4 years old) and have been facing frequent crashes with and without BSODs lately on my Windows 10 laptop for the past 2 months, usually when I'm running youtube or doing mundane Word/Powerpoint tasks, never during gaming. I've had to reset the PC every time to resolve the problem as no suggested solutions through dism, sfc scan now approaches worked. After resetting the PC, there were no crashes for a limited amount of time (for several days), but they eventually come back. In my latest reset, I disabled windows update, thinking it could be the updates that were causing my problems. For as long as I denied windows update, my laptop was working fine for like more than a week. However, I've noticed when Windows forced an update in on my device yesterday (23rd July 2024), my device has started crashing like crazy again immediately the day after. Therefore, I have no choice but to reset the PC again and so far its working fine.

Before resetting, I have tried to uninstall the latest updates (KB5011048 and KB5039884) (both were installed in the latest update), hoping it would repair or stop the crashing, but it didn't work. For the past few weeks, the first error logs I've received immediately after crashes were a DPTF related error (Event ID: 17) and TPM-WMI (Event ID: 1796). Quick google search led me to identifying it as Intel Dynamic Platform and Thermal Framework (DPTF). I tried updating the DPTF driver once but it did not resolve the problem. Only solution that worked for me was to reset the PC. Below are info on the error:

DPTF (Event ID: 17)

ESIF(8.7.10200.12510) TYPE: ERROR MODULE: DPTF TIME 14651 ms

DPTF Build Version: 8.7.10200.12510

DPTF Build Date: Nov 5 2019 18:36:19

Source File: c:\jenkins\workspace\dptf\src\dptf\sources\policies\configtdppolicy\configtdppolicy.cpp @ line 390

Executing Function: ConfigTdpPolicy::synchronizeConfigTdpPlatformSettings

Message:

DPTF Build Version: 8.7.10200.12510

DPTF Build Date: Nov 5 2019 18:36:19

Source File: c:\jenkins\workspace\dptf\src\dptf\sources\manager\esifservices.cpp @ line 699

Executing Function: EsifServices::primitiveExecuteSet

Message: Error returned from ESIF services interface function call

Participant: NoParticipant

Domain: NoDomain

ESIF Primitive: SET_SYSTEM_CONFIGTDP_CLEAR_LEVELS [269]

ESIF Instance: 255

ESIF Return Code: ESIF_E_UNSPECIFIED [1003]

Policy: ConfigTDP Policy [3]

TPM-WMI (Event ID: 1796)

The Secure Boot update failed to update a Secure Boot variable with error Secure Boot is not enabled on this machine.. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

It would be great if you can help diagnose the problem I'm having, or at least tell me how to stop Windows from installing the two windows updates I've stated above that was causing me problems. Thank you.

Answer 1

Hello

According to my research, KB5039884 and KB5011048 is Net framework update. They may not the cause of the BSOD issue.

Microsoft .NET Framework 4.8.1 for Windows 10 version 21H2, Windows 10 version 22H2, Windows 11 version 21H2, Windows Server 2022 (Desktop, Azure Editions), Azure Stack 21H2 and Azure Stack 22H2 (KB5011048) - Microsoft Support

July 9, 2024-KB5039884 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 and Windows 10 Version 22H2 - Microsoft Support

Please try to download the latest driver from the device manufacturer website. According to the shared information, we may try to disable the secure boot feature and TPM feature from the BIOS then check the issue again. Try to search the user guide from the device manufacture website.

To analyze a bsod issue, the dump (C:\Windows\minidump or C:\Windows\memory.dmp)is usually useful.

To open a dump, we could refer to the following link.

Install and Configure WinDBG for BSOD Analysis | Tutorials (tenforums.com)

Answer 2

Hello

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