Remote Desktop Intermittently Sends Incorrect Keystrokes

Question

This is very strange. I have a Win 10 machine and I use Remote Desktop to connect to a Win 7 machine (It's gonna stay Win 7 so please don't suggest I update that machine). Occasionally (once or twice a day), when I'm typing to the Win 7 machine, all of a sudden it will act like I'm sending strange keystrokes. Other apps will open up, the run command line will open, etc. My only solution is to disconnect from RD and reconnect, then go fix whatever didn't type correctly.

What could be causing this? Is there any solution (other than changing the Win 7 machine to Win 10)?

Answer 1

Hi,
In this case, the only suggestion I could provide is to capture logs and traces to find out what services or process that have triggered other application. But kindly note that log analysis hasn't been supported in our forum yet.

1.Event log checking:

TerminalServices-RemoteConnectionManager and TerminalServices-LocalSessionManager logs to view information about connections.

Step 1: Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

Step 2: Navigate to Event Viewer\ Applications and Services Logs\ Microsoft\ Windows\ TerminalServices-*

2.Processmonitor
https://learn.microsoft.com/en-us/sysinternals/downloads/procmon

3.Last but not least, may I confirm with you that whether or not it is the same application open for several times? If there is any clues for occasionally open application, please check if any scheduled tasks have been set

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Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny