Can't enable notifications to sign in IOS

Question

Hello,

I have been trying to enable notifications to sign in without password but everytime I'm getting the error " something went wrong please try again later" notifications are enabled to Authenticator App.

Also there is a second issue with Outlook for IOS and authenticator, when I'm trying to add an account on outlook for ios after I enter the email I get the message continue in Authenticator I can see the number that I need to input to approve the session but the option to enter the number is not showing up, so there is a loop between outlook and Authenticator in IOS, this is not happening in Android at least for now.

Any advise?

Answer 1

Hi @Armando Pacheco

Thank you for reaching out to Microsoft Q&A forum!

It sounds like you’re dealing with a couple of frustrating issues. Let’s tackle them one by one.

Enabling Passwordless Sign-In

For the error “something went wrong, please try again later” when enabling notifications for passwordless sign-in, here are a few steps you can try:

1. Ensure Passcode is Set: Make sure you have a passcode set on your device. This is a common requirement for enabling passwordless sign-in1.
2. Restart Your Device: Sometimes, a simple restart can resolve temporary issues1.
3. Update Apps and OS: Ensure that both the Microsoft Authenticator app and your device’s operating system are up to date2.
4. Check Notification Settings: Go to your device’s settings and ensure that notifications are enabled for the Authenticator app2.
5. Reinstall Authenticator App: If the issue persists, try uninstalling and reinstalling the Microsoft Authenticator app2.

Outlook for iOS and Authenticator Loop

For the issue with Outlook for iOS and the Authenticator app being stuck in a loop, you can try the following steps:

1. Reinstall Both Apps: Uninstall both the Outlook and Authenticator apps from your iOS device, then reinstall them3.
2. Add Account via Web: Log into your Microsoft account from a web browser and go through the verification process there. Once done, try adding your account again in the Authenticator app4.
3. Check Security Info: Go into your account settings and check the Security info panel. You might need to delete the Authenticator app from your mobile device and then re-add it3.
4. Update Device Settings: Ensure your device settings, such as Date & Time, are correct and that any other security apps are up to date2.

I hope these steps help resolve your issues!It sounds like you’re dealing with a couple of frustrating issues. Let’s tackle them one by one.

Enabling Passwordless Sign-In

For the error “something went wrong, please try again later” when enabling notifications for passwordless sign-in, here are a few steps you can try:

1. Ensure Passcode is Set: Make sure you have a passcode set on your device. This is a common requirement for enabling passwordless sign-in1.
2. Restart Your Device: Sometimes, a simple restart can resolve temporary issues1.
3. Update Apps and OS: Ensure that both the Microsoft Authenticator app and your device’s operating system are up to date2.
4. Check Notification Settings: Go to your device’s settings and ensure that notifications are enabled for the Authenticator app2.
5. Reinstall Authenticator App: If the issue persists, try uninstalling and reinstalling the Microsoft Authenticator app2.

Outlook for iOS and Authenticator Loop

For the issue with Outlook for iOS and the Authenticator app being stuck in a loop, you can try the following steps:

1. Reinstall Both Apps: Uninstall both the Outlook and Authenticator apps from your iOS device, then reinstall them3.
2. Add Account via Web: Log into your Microsoft account from a web browser and go through the verification process there. Once done, try adding your account again in the Authenticator app4.
3. Check Security Info: Go into your account settings and check the Security info panel. You might need to delete the Authenticator app from your mobile device and then re-add it3.
4. Update Device Settings: Ensure your device settings, such as Date & Time, are correct and that any other security apps are up to date2.

I hope these steps help resolve your issues!