Share via

Why have I had an email saying we've used up all of our (120) minutes plan?

Iniobong Nkanga 1,751 Reputation points
2024-07-25T13:04:41.5533333+00:00

Hello 

 

Please i need your help on this issue.

 

one of my client reported an issue Where they have received an email saying we've used up all of their (120) minutes plan?

 

Then later on they received another one saying we’ve used 100% of our 3000 minutes.

 

They are able to make calls. They do not make international calls and this functionality is blocked as a result (premium rate calls).

They are receiving email stating they have used up his 3000minute and 1200minutes for calling plan

They are able to make calls But they cannot make call international numbers

They are on PSTN1 and PSTN 5 shows that we has available unit.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,629 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. LiweiTian-MSFT 16,845 Reputation points Microsoft Vendor
    2024-07-26T01:32:25.59+00:00

    Hi @Matt Arnold

    1.Verify Plan Details: Double-check the specifics of their calling plans (PSTN1 and PSTN5) to ensure there are no discrepancies in the allotted minutes and usage limits.

    2.Check Usage Reports: Review the detailed call usage reports to see if there are any anomalies or unexpected high usage that might explain the notifications.

    3.Email Notifications: Ensure that the email notifications are correctly configured and reflect the actual usage. Sometimes, automated systems can send incorrect alerts due to configuration errors.

    4.International Call Blocking: Confirm that the international call blocking settings are correctly applied. This might be causing confusion if the client is trying to make calls that are inadvertently being blocked.

    5.Contact Support: If the issue persists, it might be best to contact the service provider’s support team for a detailed investigation. They can provide insights into why the notifications are being sent and help resolve any discrepancies.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments