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Microsoft OneNote for Microsoft 365 not allowing two different accounts?

MagicHappenZ 11 Reputation points
2024-07-25T14:44:15.2633333+00:00

Hello,

the new OneNote version still got plenty of bugs. I used "OneNote for Windows 10" so far which seems to be no longer available. Installing OneNote from the store nowadays redirects to the M365 client which does not have any standalone management for the app causing several issues (can not remove or reset the app without messing with other office tools).

Furthermore, it seems to be no longer supported to use personal OneNote notebooks without the respective OneDrive client on the computer? I am logged in with a work account and try to add a personal OneNote notebook but no matter how I do it (open from the client or by the browser "open in desktop) I get below pretty unhelpful error message:

Image

Trying to sign in with the account to the client does not work either:

Image I am on the newest client version:

Image

Company does not block personal OneNote, just only OneNote for business but this newer used to be a problem until the last update (with the new sticky notes tool).

Hope I can get help on this topic this time. Both my questions from https://answers.microsoft.com/ have been left unanswered.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,353 questions
OneNote
OneNote
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
181 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
979 questions
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  1. Philippe Levesque 5,711 Reputation points
    2024-07-25T15:13:55.5333333+00:00

    Hi

    Are you on Windows 11 ? from review wrote on the app in the store it seem the client from the Windows Store do the same symptom as you state now.

    To try to fix; as I can't help for the Microsoft release app sadly;

    I would; to try to fix;

    1. Remove Office
    2. Remove all app related to OneNote
      1. I would then try that version; https://support.microsoft.com/en-us/office/install-or-reinstall-onenote-for-windows-c08068d8-b517-4464-9ff2-132cb9c45c08?ui=en-us&rs=en-us&ad=us
      or try the one from the Windows Store.
    4. Log back to office.com with your work account, and redownload Office, try to select to not install OneNote if you can.