I need the exact course or material to get familiar with the described topics in Microsoft Dynamics 365

Question

Theory :-

1. Understand about D365
   • Components and its capabilities
   • Try to understand about Sales and Customer Service modules.
2. Basic navigation (create trail account and get experience on navigation)
3. Try to understand about
   • Entities
   • Fields
   • records
4. Sales module
   • Leads
   • Opportunities
   • Accounts
   • Contacts
5. Customer Service Module
   • Cases
   • Knowledge Articles
   • Queues
   • SLAs (Service Level Agreements)

Technical coding :-

Javascript

Plugins

Power Automate flows

Custom pages

BPF

Answer 1

Hi jagadeesh kumar,

Thank you for expressing an interest in learning about Microsoft topics.

If you want to learn a technology/topic from beginning, please refer to Microsoft Learn site.

Please refer to any documents using this site where all the latest developments in that particular field/technology are updated.

The below link covers some above topics

https://learn.microsoft.com/en-us/training/paths/work-with-knowledge-management-solutions-in-microsoft-dynamics-365-for-customer-service/

https://learn.microsoft.com/en-us/power-automate/flow-types

https://learn.microsoft.com/en-us/dotnet/api/microsoft.semantickernel.plugins.document.documentplugin?view=semantic-kernel-dotnet

We wish you the best of luck with your studies and preparation!

If you are still facing any issue, please let us know in the comments. We are glad to help you.

If the information is helpful, please Accept Answer so that it would be helpful to community members.

Answer 2

Hi jagadeesh kumar,

Thank you for reaching out to us on the Microsoft Q&A forum.

To deepen your understanding of the topics related to Dynamics 365, I recommend utilizing Microsoft's official documentation. This platform offers a comprehensive array of modules and learning paths specifically designed for Dynamics 365. It encompasses a broad range of topics, from foundational concepts to advanced techniques.

The below link covers some above topics

https://learn.microsoft.com/en-us/training/paths/working-with-dynamics-sales-professional/

For detailed and structured information, you can refer to the resources available on Microsoft. The platform provides extensive documentation and learning materials that will help you gain a thorough understanding of the various aspects of Dynamics 365.

We wish you the best of luck with your studies and preparation!

If you are still facing any issue, please let us know in the comments. We are glad to help you.

If the information is helpful, please Accept Answer so that it would be helpful to community members.