Can't backup my 2FA account

Cawfeecrisp 1 Reputation point
2020-12-03T02:07:26.623+00:00

When I try backing up my 2FA codes, I get this message: 'Your backup is not stored with <email>. Try signing in to a different personal Microsoft account.' A few days ago, I changed my alt email to be one I had access to and even after receiving the code, I can't get in. Can anyone help?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
2,852 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Alfredo Revilla (MSFT) 16,611 Reputation points Microsoft Employee
    2020-12-04T17:35:14.61+00:00

    Hi again. This error indicates that there's no backup data associated with that particular MSA account. Does you still have the old device where you did the backup from? If so, they you check under app settings which MSA account is associated with your backup. If not, then there's no way to tell them which account was used. We can only suggest you try with every MSA account that you own. This is supposing that your accounts were successfully backed up in the first place.

    Please let me know if you need more help. If the answer was helpful to you, please accept it and, optionally, provide feedback so that other members in the community can benefit from it.