MS apps not signing in or syncing. Need profile deep clean

Question

I have been having an issue with my apps not signing incorrectly. I keep signing in, but nothing happens. The browser works fine, but I can't upload, download, or sync files from the browser and app (i.e. MS Word app) or file manager. My husband had a similar issue a while back and he said I probably have old profiles connected to this one that is causing the system to not connect correctly and my profile needs a deep cleaning.
I tried signing out of all devices and apps and reconnecting, uninstalling all MS Office items and restarting them, deleting all MS credentials and re-establishing them, repairing, and changing the password.

I have placed several IT help tickets one of which gave me a temporary fix until I signed out and tried to sign back in.

I am now at a loss and have no idea how to fix this issue and MS doesn't seem to have anyone that can help me, because this is where they sent me.

Answer 1

Hi @Lisa Miranda

Which version of Office do you have?

• Please go to one Office app, click: File > Account, check the Office version name under "Product Information".

Besides, you may search "Control Panel", open Control Panel > Programs and Features, make sure there is only one Office product installed on your machine.

If there is indeed only one Office installed, I suggest you check the status of your Office product by signing in to Microsoft account at Services & subscriptions, ensure your Office product is valid.

Then close all Office apps, it's recommended run the OLicenseCleanup.zip to remove previous licenses and cached account information.

• Please download the script, extract the OLicenseCleanup.vbs script, and run it using elevated permissions.

If the issue still persists after you sign into account that associated with your Office. I suggest you run commands to check the status of Office license.

• For more details, you may refer to the answer in thread: https://learn.microsoft.com/en-us/answers/questions/1805527/word-crashes-when-editing-a-password-protected-doc

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