Can't Reach user on MS teams

Mohammad Qattash 1 Reputation point
2020-12-03T06:40:41.127+00:00

My colleagues cannot reach me in the Microsoft Teams by my Full name

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,167 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmyYang-MSFT 49,191 Reputation points Microsoft Vendor
    2020-12-04T02:00:04.04+00:00

    Hi @MohammadQattash

    What is your identity in your organization, member or external user(guest)?

    Have you tried to use email address to search it?

    Can you search your colleague normally in your client?

    To exclude the client issue, we firstly recommend you try to login in Teams web client to see if this issue can be reproduced from it. If there is no issue on Teams web client, please try to clean your Teams client cache file and restart it.

    https://www.uvm.edu/it/kb/article/clearing-teams-cache/

    If you can search the user normally using email address, please check if your full name is correct.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.