One Drive when document shared comes up with 404 error

Question

Me and my husband run our own company and we use one drive to store all of our business documents. When he shares a file with me from microsoft word I am able to see it in the "Shared with you" part of one drive but when I click on it it pops up with 404 error and I am not able to see the document just wanting to know how we can fix this so that he is able to send me documents when he is not at home and we do not share the same microsoft account.

Answer 1

Hi,

How did you open the file?

Did you open it from OneDrive web- Share group? Or did you open it from link?

Did you try to open from Office application directly? You can create a connection between Office application and OneDrive service.

Did this problem appear in all shared files?

I suggest you try to share a new file and check if you can open it.

Then make sure the file is not expired, you can also try to re-share the file to your account.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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