AADSTS500200: User account X is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational acc

Sammi22 25 Reputation points
2024-07-28T09:55:18.3+00:00

Recently purchased a new Macbook and trying to use Microsoft Office.Signed in on Office.com and downloaded Office and tried to activate....

Get the error:

AADSTS500200: User account X is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

I have purchased Microsoft 365 Personal.

Microsoft 365 and Office | Office Online Server
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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Accepted answer
  1. Abiola Akinbade 29,645 Reputation points Volunteer Moderator
    2024-07-28T21:17:40.49+00:00

    Hello Sammi22,

    I am glad you solved this.

    Due to community rules of not being able to post your answer I will be reposting it for you, so other community users can get aid from your solution.

    You mark and accept answer, for more visibility.

    Sammi22, fixed this thus:

    ""I fixed this issue by performing a "licence removal" by following the instructions here: https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

    I then uninstalled Office, reinstalled it, and was able to sign in. Phew.""


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  1. Sammi22 25 Reputation points
    2024-07-28T10:06:19.0033333+00:00

    I fixed this issue by performing a "licence removal" by following the instructions here: https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

    I then uninstalled Office, reinstalled it, and was able to sign in. Phew.

    1 person found this answer helpful.
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