[Migrated from MSDN Exchange Dev] Calendar is not updating when in cache mode

Yuki Sun-MSFT 40,881 Reputation points
2020-12-03T06:37:26.953+00:00

[Note] This thread was originally posted on MSDN. As the MSDN Exchange Dev forum mainly focuses on Exchange developer questions and the TechNet Exchange forums for Non-developer Exchange have been locked down and transitioned to Microsoft Q&A for support, we manually migrated this one to Microsoft Q&A platform to continue the discussion.

[MSDN thread link] Calendar is not updating when in cache mode

[Original post]

Hi

We have a shared calendar that is used by many users .

One user is only having the issue that the calendar is not updating when he is in cache mode , when he is online everything updated fine but the problem is that his mailbox is big and that caused performance issue .

Any idea ?

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Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yuki Sun-MSFT 40,881 Reputation points
    2020-12-03T07:12:09.09+00:00

    Hi,

    Is this issue only affecting one particular user, while the others who have access to the shared calendar can see the up-to-date calendar?

    If this describes the situation, I'd like to suggest trying to clear the checkbox of "Download shared folders" via File > Account Settings > Account settings > double click the account > More Settings > Advanced , then restart Outlook and check the result:
    44636-1.png

    If the issue persists, you may consider recreating a new Outlook profile for the problematic user and see if there would be any improvement.


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  2. Wail ahmed Khalf Allah 1 Reputation point
    2020-12-07T14:15:18.207+00:00

    Hi
    Any updates on this ?


  3. Wail ahmed Khalf Allah 1 Reputation point
    2020-12-15T16:08:36.13+00:00

    Hi Yukisun
    Yes I tried what you mentioned and still having the same problem .


  4. Wail ahmed Khalf Allah 1 Reputation point
    2020-12-22T15:28:37.403+00:00

    Hi Yukisun
    I already created a new profile and set it up for one month and still having the issue .