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[MSDN thread link] Calendar is not updating when in cache mode
[Original post]
Hi
We have a shared calendar that is used by many users .
One user is only having the issue that the calendar is not updating when he is in cache mode , when he is online everything updated fine but the problem is that his mailbox is big and that caused performance issue .
Any idea ?
Hi,
Is this issue only affecting one particular user, while the others who have access to the shared calendar can see the up-to-date calendar?
If this describes the situation, I'd like to suggest trying to clear the checkbox of "Download shared folders" via File > Account Settings > Account settings > double click the account > More Settings > Advanced , then restart Outlook and check the result:
If the issue persists, you may consider recreating a new Outlook profile for the problematic user and see if there would be any improvement.
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Hi YukiSun
This issue is affecting only one user , We have around 40 users connected to this calendar with no issue .
I tried checking download shared folders and that did not help .
i tried creating new profile for the user and that did not help as well .
Hi
Any updates on this ?
I've suggested to try modifying the Offline Settings to cache fewer emails earlier. Did you get a chance to have a go?
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@Wail ahmed Khalf Allah ,
It has been a few days since we have got an update. I'd like to follow up to see if you have had a chance to try adjusting the offline settings and check the result?
Hi Yukisun
Yes I tried what you mentioned and still having the same problem .
Try to remove the shared mailbox from the additional mailbox list than add it back to reopen the shared mailbox.
Try to recreate the Outlook profile and set to download emails for the past 1 month.
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Hi Yukisun
I already created a new profile and set it up for one month and still having the issue .
Have you tried removing the user's permission to the shared calendar and then adding it back to check the result?
By the way, can this issue be reproduced if you share another calendar to the user in question?
Hi
I removed the permission and added it again and no luck .
This is the only user who is having this issue , around 20 users are accessing this calendar and no issue at all .
@Wail ahmed Khalf Allah ,
If you share another calendar to the user, is he able to see the updated calendar as expected? This helps narrow down if the issue only occurs when the user accessing the specific calendar.
Besides, is this user's mailbox much larger in size than the other users who are not experiencing the issue?
Please try pressing F9 (Send/Receive All folders) and check if the calendar can get updated.
Hi @Wail ahmed Khalf Allah ,
Actually I meant UNchecking the download shared folders, so would you please have a go by clearing the checkbox and see how it goes?
Hi YukiSun
Thank you very much for getting back to me .
Originally it was unchecked so I checked it to see if any difference and we are getting the same result .
Hi @Wail ahmed Khalf Allah ,
Is the problematic user's mailbox much larger than the other users'?
If this is the case, have you tried adjusting the Offline Settings to keep less data locally and see how it goes?
For example, by default, Outlook caches emails from the last 12 months, you may try changing it to let's say 1 month or 3 months and check the result:
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