Is there a way to allow a user to see call history of a main line/resource account?

Question

Is there any easy way to check a resource account's call history easily?

There's an organization whose office admin would like to check the call history of their main line which is set-up as a resource account. Is there a way so that she can see main lines current logs like they would see with their own DID history?

Answer 1

Hi @Rich Favreau

Could you please tell me:

Are your resource accounts set up for auto attendants or call queues?

You can access the Auto Attendant Usage report or Call Queue Usage report on the Teams admin center to view resource account usage.

In addition, you can use the Auto Attendant and Call Queue Historical Reports provided by Power BI. This Power BI template provides three reports that enable organizations to report on the number of calls handled by auto attendants and call queues. It also provides insights into agent performance. For more details, see Auto attendant and Call queue historical reports.

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