How to unlock Windows operating system back on HP laptop

Question

Hi,

My son was trying to install Linux as a dual option for his HP laptop. At some point we interrupted the process and tried to return to Windows but were greeted with BitBlocker prompt. We checked his MS account, but it doesn't have BitBlocker set up yet.

What can we do to get the HP and Windows operating system back and not lose the files?

Thanks a lot in advance.

We tried all possible Boot options but the BitLocker screen keeps popping up.

Answer 1

Hello

I understand the frustration of dealing with BitLocker prompts when you're not expecting them. Here's what you can do to recover access to the HP laptop and Windows operating system without losing your files:

 

BitLocker Recovery Key: If the BitLocker Recovery key was saved to the Azure AD account, it can be retrieved from there. You can visit the Azure profile page and select the 'Get BitLocker keys' link related to the device to get the key.

 

Using the Self-Service Tool: If you have a recovery USB, you can use it to get the BitLocker Recovery Key. Alternatively, if the self-service tool is set up, it can assist in retrieving the key.

 

Manage BitLocker: From the Windows Search bar, type and select 'Manage BitLocker'. Under 'Operating system drive', select 'Change how drive is unlocked at startup' and see if you can enter the PIN if one was set up previously.

 

Check BitLocker Status: You can open PowerShell as an administrator and run the command 'Get-BitLockerVolume' to check the status of encryption on all your drives.

 

If these steps do not resolve the issue, it might be necessary to contact your IT helpdesk or use professional recovery services, as they will have the tools and permissions to manage BitLocker and assist further without risking data loss.

Finding your BitLocker recovery key in Windows - Microsoft Support

BitLocker issues troubleshooting - Windows Client | Microsoft Learn