How to fix this error code 135011

Question

Answer 1

Hello Liyanage S.N IT24200741

My name is Muffuh Bertrand, an Independent Advisor and a Microsoft user like you and I would be glad to help you. I apologize for the inconvenience you’re facing with your organization email and the error codes.

Kindly implement the steps below to resolve the Error Code 135011. I'm assuming you are global admin.

To resolve this, please follow these steps: If the device was disabled in Microsoft Entra ID, an administrator with sufficient privileges can re-enable it from the Microsoft Entra admin center:

1. Sign in to the Azure portal.
2. Select Microsoft Entra ID > Devices.
3. Search for the device using the username or device name.
4. Select the device and then choose Enable. For more detailed instructions, refer to this link: https://learn.microsoft.com/microsoft-365/troubleshoot/access-management/error-135011-activate-m365-apps If the device was deleted in Microsoft Entra ID, you’ll need to re-register it manually.

This error might occur if a user is not a member of the Active Directory (AD) group that licenses them for Teams. Once licensed, allow approximately 30 minutes for the sync from AD to the cloud. After that, the user should be able to log in successfully. If you encounter any further issues, I recommend reaching out to your organization IT administrator for further assistance.

Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “ Please let me know if you have any questions or concern.

Please feel free to reach out if you have further queries regarding the issue.

Sincerely,

Bertrand