Transferring authenticator to another mobile device

Question

With a new phone (iOS), it is not possible to access authenticator with a business account and there seems to be no instructions how to do so. The two-steps verification fails. Would be grateful for some guidance. Thank you

Answer 1

Thanks for your question.

You need to transfer your data and test they are working from old to new phone.

To move your authenticator app and configure accounts without losing data, you need to:

Go to your authenticator app

• Open Microsoft Authenticator. Tap the three vertical dots at the top right, and then tap "Settings."
• In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone.
• This will proceed to back up your data. (Note, this will back this up to the account you used to set authenticator up)
• You can then proceed to navigate to your new phone
• Open your fresh Authenticator and navigate to recovery tool. In recovery you should see >> "Already have a back up? sign in to your recovery account"
• Once you do this, You'll be asked to sign in to the Microsoft account you used for the backup on your old phone. Your accounts will then automatically be added to Microsoft Authenticator on your new one.
• Pls note that some accounts will ask you to revalidate, to confirm it is you. by signing in to those accounts or scanning a QR code. Microsoft Authenticator will display a message if you need to do this.
• Once done test all your accounts are present then go ahead and remove from your old phone

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola