Azure Frustration: Unable to Download My Disk Due to Subscription Issues

Question

Hey everyone,

I wanted to share my recent experience with Azure, and I have to say, it’s been quite frustrating. I’ve been trying to download a managed disk from my Azure account, but I keep hitting a brick wall due to subscription issues. Here’s the rundown:

The Situation

I have a subscription (ID: XXXXXX) which appears to be in a "Disabled" state. This status is preventing me from performing any write actions, including downloading my managed disk. The specific disk I’m trying to access is located in the resource group XXXXX_group and is named XXXXX_OsDisk_1_aXXXXXXXXXX.

Steps I Took

1. Verified Subscription Status: Using the Azure CLI, I checked the status of my subscription and confirmed it’s disabled.

      shCopy code
      az account show --query 
   

   Output:

      markdownCopy code
      State
   

---

   
1. **Role Assignment Attempt**: I tried assigning a role to a service principal to facilitate the download.

   ```yaml
   shCopy code
   az role assignment create \   --assignee XXX-XXX-XXX-85XXXXX-XXXXXX \   --role 

Result:

   csharpCopy code
   (ReadOnlyDisabledSubscription) The subscription 

1. Support Ticket Attempt: I attempted to create a support ticket using the Azure CLI, but faced issues with required parameters.

      shCopy code
      az support in-subscription tickets create \
   

   However, I received an error due to missing mandatory parameters.

Despite following all the steps and ensuring I’m using the right commands, the disabled status of my subscription blocks every action. The subscription being read-only is incredibly limiting and makes it impossible to access critical resources like my managed disks.

If anyone from Azure support or the community has faced similar issues or has insights on a quicker resolution, your help would be greatly appreciated. It’s quite frustrating to be locked out of my resources, especially when every minute counts.

Azure, if you’re listening, please make it easier to handle such subscription issues, or provide a more streamlined way to re-enable a subscription without jumping through numerous hoops.

Thanks for reading, and I hope this situation gets resolved soon!

Best,

Answer 1

Thanks for your question and sorry about the situation.

You cannot download it with your subscription disabled as your access is read.

With your subscription disabled to perform the action above you have to re-enable the subscription.

See: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled?source=recommendations

After reactivating your subscription, you can download the managed disk

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

I tried every thinks to enable my subscription i contacted support mutiple times more than 30 times , I got Spammed with same Email "Hello, 

Thanks for reaching out to Microsoft Azure support. Sorry we were unable to verify your account information. Based on this, the earlier decision remains, and your account will stay closed.  Please understand that security checks like these are in place to protect the quality and integrity of the Azure service. 

Thanks for understanding. Microsoft Customer Service and Support "

I don't want nothing any more I WANT ONLY TO DOWNLOAD MY DISK !!!!!!