Stack HCI 2024.07 Cumulative Update 10.2405.2.7 Stuck

Question

I have a single-node Azure Stack HCI "cluster" that has been stuck updating for over a week now. It is stuck on Start Update > Start applicable update > Update Cluster > Perform update > Update OS > Update Host OS > Do CAU if applicable > CAU Attempt.

I have tried rebooting the node, and running a couple of commands I found in the Azure Stack 2405.2 known issues page without success. I tried running

Get-SolutionUpdate|Start-SolutionUpdate

and

#To work around this issue, on each cluster node, add the following registry key (no value needed): 
New-Item -Path "HKLM:\SYSTEM\CurrentControlSet\Services\HciCloudManagementSvc\Parameters" -force 
#Then on one of the cluster nodes, restart the Cloud Management cluster group. 
Stop-ClusterGroup "Cloud Management" Start-ClusterGroup "Cloud Management"

but neither command appeared to have any impact on the update status. Querying the update status shows that it is still in progress, even though it's been on 80% for multiple days.

Get-SolutionUpdate | ft Version,State,UpdateStateProperties,HealthState
Version           State UpdateStateProperties HealthState
-------           ----- --------------------- -----------
10.2402.3.10  Installed                           Success
10.2405.0.23  Installed                           Success
10.2405.1.4   Installed                           Success
10.2405.2.7  Installing 80% complete.             Success

Does anyone know how to force the update to stop or show as failed so I can "try again" from azure update manager?

Answer 1

Hello Allen Bower

Welcome to Microsoft Q&A Platform, thanks for posting your query here.

Please try the following steps to unblock:

1. Query for the in progress update:

     `Import-Module EceClient`
   

$runningUpdate = Get-ActionPlanInstances | where ActionPlanName -match "MAS Update" | where Status -eq "Running"

1. Cancel the in progress update action plan:

     `Cancel-ActionPlanInstance -actionPlanInstanceID $runningUpdate.InstanceID | Out-Null`
   

2. The cancellation is an async operation so it might take a little bit of time for it to actually enter the Cancelled state. You can check using:

    `Get-ActionPlanInstance -actionPlanInstanceID $runningUpdate.InstanceID | ft Status`  
   

Hope this helps.
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