In-place upgrade to Windows 11 is failing (from Windows 10) ONLY through SCCM

Question

Hi All,

We're having a problem while doing an in-place upgrade Win 10 to Win 11 through SCCM. These are Citrix virtual machines.

Now we are able to perform the same in-place upgrade directly using the .iso media (not through SCCM). But whenever this is tried through SCCM, the update fails.

Surprisingly the one on the failing machine (through SCCM) the CPUIncompatibility has a blocking type of Hard.

 

<HardwareItem HardwareType="Setup_CPUIncompatibilityDetected"> <CompatibilityInfo BlockingType="Hard"/> <Action Name="Setup_DismissCPUBlock" DisplayStyle="Link" Link="wsc:setup:Setup_DismissCPUBlock" ResolveState="NotRun"/>

 

But on the successful machine (through iSO) the CPUIncompatibility isn't listed

 

<HardwareItem HardwareType="Setup_CPUIncompatibilityDetected"> <CompatibilityInfo BlockingType="None"/> </HardwareItem>

We have the CPU Incompability alert on these computers due to which we have also configured the Registry setting to by pass this check.

https://support.microsoft.com/en-us/windows/ways-to-install-windows-11-e0edbbfb-cfc5-4011-868b-2ce77ac7c70e

Before setting this Reg key the failure (through SCCM) used to happen right away. But after setting the key the download of the content takes place and then the update priocess starts. It goes almost till 100% but after that it fails.

As per Software Center this is the error code on the failed machine.
0x80070020(-2147024864)

Any reasons how we can address this, or what can we do specifically to move this further?

While we're aware of the MS recommendation to perform this upgrade on supported machines, we just want to know why this upgrade to Win 11 doesn't work only through SCCM (but instead succeeds through iso?

Below are some errors/warning from the setupact.log.

2024-07-29 16:00:52, Warning ConX::Compatibility::CCompatibilityController::DeserializeData: Failed to load compat scan data from provider wsc:setup: from the compat scan cache.

2024-07-29 16:00:52, Warning ConX::Compatibility::CCompatibilityController::DeserializeData: Failed to load compat scan data from provider wsc:wica: from the compat scan cache.

2024-07-29 16:00:54, Info [SetupHost.Exe] Exit WinReGetConfig return value: 1, last error: 0x2

Please let me know if any questions. Thank You.