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Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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Hello Micheal,
the authentication method will need to be reset for that account.
in the meantime, use the "other methods" option at the bottom of the authentication screen when it initiates the mfa token request.
you'll be given other options to use in place of mfa.