Microsoft Photos not sending data to printer, Windows 11

Question

Running Windows 11, Microsoft Photos is not sending a jpg file to the printer. I have repaired and reset the app, then uninstalled it and reinstalled the version from the App Store. Still not sending the jpg file to the printer. I can print the same jpg file on that printer from a computer running Windows 10. Any ideas?

Answer 1

Hello,

 

Thank you for posting in Q&A forum.

Please follow below steps to troubleshoot the issue:

1.Open a PowerShell window as administrator and run below command

Get-AppxPackage Microsoft.Windows.Photos | Reset-AppxPackage

to reset Micro Photos.

2.Open CMD command and run below command

Telnet Printer IP: 443

to check if the network connectivity works or not.

 

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

 

Best regards，

Jill Zhou

 

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