New Contractor (v-dash) needs Support Phone Number to request new TAP code and to reset Authenticator App

Question

Issue:

Contractor broke Corp (Redmond) Laptop PC & Android device over the weekend.

BLOCKED: Disaster Recovery Failing: Unable to request new 'TAP code' from the 'Identity Pass' app.

Repo steps:

• Received new MSFT Corp imaged Laptop & Android phone
• On Android, go to aka.ms/knockknock
• 'Identity Pass' launches successfully and requests Employee ID & Corp email
• Enter Employee ID 'xxxxxxxx' & Corp Alias 'v-xxxxxx@microsoft.com'
• Click 'Submit' - Returns Error Code: 203 'Information does not match'.
• Retry with Birthdate xx/xx/xxxx & Corp Alias 'v-xxxxxx@microsoft.com'
• Click 'Submit' - Returns Error Code: 203 'Information does not match'.

BLOCKED:

Resubmitting a new 'TAP code' request Fails with Error Code: 203 'Information does not match'. Cannot sign-in to https://client.wvd.microsoft.com/arm/webclient/index.html to configure Authentication methods and Authenticator configuration.

Info:

Employee ID - '0004XXXXX6'

Corp Alias - '******@xxxxxxxx.xom'

Domain - 'Redmond'