floder missing

Mohamed Khlile 1 Reputation point
2020-12-03T11:13:35.087+00:00

dear Microsoft,
we have an issue with some folders missing from outlook and outlook OWA.
sent items appear as a contact folder and delete items disappeared and other created files.

could you please help solving this

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,976 Reputation points Microsoft Employee
    2020-12-04T02:59:54.26+00:00

    Hi @Mohamed Khlile ,

    What's the type of your accoount(Exchange on premises, Exchange Online or others)?

    we have an issue with some folders missing from outlook and outlook OWA.

    Did this issue happened to all users in your organization?
    And has this issue occurred only recently? If so, did you perform any special operations before it?

    If the issue only happen to the specific mailbox, in the point of client, resetfolders command could help us reset the mailbox folder in client, it's suggested to use this command to check if the issue has any difference(Windows + R >type "Outlook.exe /resetfolders">enter)

    If the issue still exists, as I know, we could manage our mailbox folder via MFCMapi tools, please try to check your structure of folders in MFCMapi(download and open the tool> Session>Log on>choose your profile>double-click your account>Expand the Root folder>Expand "IPM_SUBTREE"). If you could find those missing folders in it, based on my research, they would also be disappeared if the value of " PR_ATTR_HIDDEN" property is Ture, so it's also suggested to check it if it's possible.

    If that's also invalid, in order to further analyze your issue, please provide me with more detailed information about your issues, so that I could give you more targeted help, thanks for your understanding.

    Update:
    As I know, in order to repair the corrupted mailbox, it's suggested to first move your mailbox from one DB to another to test.

    If the issue still exists, as a workaround, please try to convert your mailbox to a shared maillbox, then turn it back again to check if your issue has any difference.

    If it's also invalid, I'm afraid that you need to rebuild your mailbox.


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  2. Mohamed Khlile 1 Reputation point
    2020-12-04T08:53:38.573+00:00

    hello,
    thank you for your feedback,
    this exactly the troubleshoot that i did except the MFC that i use was old (2017).

    the folders : deleted and sent items appear as contact folders and the properties of these folders to save items are associated with contact items, i guess i have to change the IPM type but without success.

    your help is much appreciated.

    Cheers.


  3. Troy Werelius 236 Reputation points
    2020-12-04T15:21:05.863+00:00

    If MFCMAPI does not offer what you need, check out the DEMO version of DigiScope as it has a graphic interface and makes it easy to navigate, review, recover

    Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline Exchange Mailbox and Public Folder EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003 --> 2007 --> 2010 --> 2013 --> 2016 --> 2019 --> Exchange Online with Lucid8's DigiScope

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