We are trying to invite user from azure entra but unfortunately getting error

Question

We are trying to invite user from azure entra but unfortunately getting error "User invitation failed Non-external user already exists with the given mail address and can't be invited.". but user is not existing in the entra

Answer 1

Hello Akash,

As I understand correctly, you are trying to invite a user but you're getting the message back that this user already exists in your directory as a non-guest user.

It could be possible that the user is already created as a contact in the Exchange admin center. Also have you tried looking inside Entra ID using the user's email address?

Let me know!