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When I am sent a word document from a friend by email my computer is converting it to an XLXS Editor file which will not allow me to print unless I subscribe to Premium for £24.99. What has happened for this to keep happening?

JoE 0 Reputation points
2024-07-31T07:28:15.1733333+00:00

If I forward the same email with the attachment to someone else, it appears as a word attachement. If I look at the email attachment on my ipad it is also attached as an XLXS file.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 24,056 Reputation points Microsoft Vendor
    2024-08-01T06:39:49.1233333+00:00

    Hi,

    Since the tag Word Management focuses on general issues about Office desktop application. I suggest you post this issue to Word for iPhone or iPad forum:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_unknown-mso_OPiOS

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    If the response is helpful, please click "Accept Answer" and upvote it.

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