Backed by Microsoft Startup Founders Hub, Azure credits not getting reflected on account

Question

Hi, so we are backed by Microsoft Founders Hub, and tried to redeem the Azure credits on the Founders Hub page - but when I try to activate a service on Azure using the same account, the credits don't reflect and am unable to use any AI service. Kindly help.

Answer 1

Hello Nikita Singh,

Thanks for your question.

I will recommend you contact Billing Support to assist you on this issue. This is completely free. See:

For Azure subscription billing and payments support, you can create a billing support request by following the steps here: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hi @Nikita Singh,

This issue could arise if you're not using the same subscription id that has been associated with your Founder's Hub assignment. I suggest verifying the subscription your signed into are the same. If they are, then please seek assistance from the Founders Hub support team.