I am 100% locked out of my 365 admin portal

Lee Borrett 0 Reputation points
2024-07-31T11:58:23.8+00:00

No one will offer any support unless I am logged in. This is a catch 22 because I can't log in in the first instance.

I suspect the issue is the product of some directory movement in Azure and logins getting mixed up, i'm not entirely sure. I should specify that I can access Azure fine but not Office / 365 as I use a different email for both.

Phone support requires your number to be associated with the account and it is not. I am a small business with only 5 users and little usage so it is likely not set up exactly as Microsoft needs.

If anyone has a connect with a support agent or direct phone number it would be gratefully appreciated.

Thank you

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Marcin Policht 26,155 Reputation points MVP
    2024-07-31T12:01:44.2366667+00:00

    Follow https://www.joeyverlinden.com/what-happens-if-you-lock-out-your-azure-tenant/


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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