Explorer.exe keeps crashing windows 10

Question

I work in an organization and a large number of pcs have the same problem where explorer.exe keeps crashing causing the pc to hang is this general windows update problem or what could be the cause I've tried SFC and DISM and I even formatted one of the pcs with fresh windows image and the problem happened again.

i'll include the log of app crash bellow

Log Name: Application Source: Application Hang Date: 7/31/2024 10:48:49 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: secretary Description: The program explorer.exe version 10.0.19041.4648 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 23a8 Start Time: 01dae30bd16d8286 Termination Time: 0 Application Path: C:\Windows\explorer.exe Report Id: aa5e6287-45b0-4687-934e-14d26093a8f3 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1002 0 2 101 0 0x80000000000000 127431 Application secretary explorer.exe 10.0.19041.4648 23a8 01dae30bd16d8286 0 C:\Windows\explorer.exe aa5e6287-45b0-4687-934e-14d26093a8f3 Unknown 55006E006B006E006F0077006E0000000000

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Update : Turning off (News And Interests) Through Policy Solved the problem.

Answer 1

Hello

Given that you’ve already tried SFC, DISM, and even a fresh Windows installation, it seems like the problem might be more complex. Here are a few potential causes and solutions you can explore:

Third-Party Shell Extensions: Sometimes, third-party shell extensions can cause Explorer to crash. You can use a tool like ShellExView to disable non-Microsoft shell extensions and see if that resolves the issue.

Corrupted User Profile: If the issue persists even after a fresh installation, it might be related to user profiles. Try creating a new user profile and see if the problem occurs there.

Hardware Issues: Faulty hardware, such as RAM or hard drives, can cause system instability. Running hardware diagnostics might help identify any underlying issues.

Windows Updates: Ensure all systems are fully updated. Sometimes, specific updates can cause issues, but generally, keeping the system updated helps resolve many problems.

Clear File Explorer History: Sometimes, clearing the File Explorer history can help. You can do this by going to File Explorer Options and clicking on “Clear” under the Privacy section.