Popularity Trends and usage Data show 0 result - SharePoint 2019

Question

Two months ago, we updated the passwords for all our service accounts in SharePoint 2019. Since then, everything has been running smoothly, including search functionality. However, today we noticed that the popularity trends usage reports are showing zero results for the past two months. We checked following things:

1. Search is actively crawling the content.
2. Both SharePoint usage data import and processing timer jobs running on schedule.
3. Both Event Receivers are enable

Any ideas or assistance with this issue would be greatly appreciated.

Answer 1

Please check below tips to troubleshoot the issue.

1.Make sure you have configured the usage and health data collection service application, and it is connected to the web application. Service application and proxy are also started.

Then check usage service application instance status by using following PowerShell.

# Get the service instance of "Usage and Health Data Collection Service Application"

$c = Get-SPServiceApplication | Where-Object {$_.Typename -eq "Usage and Health Data Collection Service Application"}

$c.ServiceInstances | Format-List Server, Tynename, Id, Status

2.Make sure you have enabled usage data collection. You can check it in central administration, navigate to Monitoring -> Configure usage and health data collection.

3.Install the latest CU and run PSConfig wizard in the SharePoint server.

4.Check SharePoint ULS Logs to find more clues.

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Answer 2

I checked all the items you mentioned and results are as follows:

1. Usage and health data collection service application is configured properly and Service application and proxy are also started. I ran the PowerShell script, I have 3 servers and status are online in all of them.
2. Usage data collection is enabled and two Request Usage and Event store folders have up-to-date log files in search server.
3. There isn't any log related to usage or health service in ULS log.

I suspect that it might have something to do with updated passwords, since the issue began to happen after that. could you provide some guidance on what type of accounts are involved in order for Popularity Trends work properly and where to go and update them accordingly?

Answer 3

I did all those steps and still no results.
I just realized a weird thing. When I open the log files, there is only the address of the central admin site. A log file is created every hour, which contains only the addresses of the Central Admin pages, and there are no addresses of other sites in it. Do you know what could be the reason for this? 

Answer 4

Is there any other ideas or assistance with this issue?