Error on opening PDF in Outlook.

Question

Hi - trying to open a PDF link in Outlook (not an attachment) and I receive the following error message - Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature.

Answer 1

Hello,

 

Thank you for posting in Q&A forum.

Depending on your description, you can try the following methods to solve the problem:

Try clearing your browser's cache and cookies, and then revisit the link.

Try using a different browser to open the link and see if you have the same problem.

Make sure you have the permissions you need to access the link. If the link requires a login or special authorization, make sure you're properly logged in and have the necessary permissions.

If the above method does not work, please contact the provider who sent the link and ask if there are specific access requirements or if there is a link issue.

 

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

 

Best regards，

Jill Zhou

 

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