Locked out of main account

Question

Hello, i recently tried to log into my main microsoft account and found out that either A. My password just doesnt work anymore. or B. that someone changed my account info. i recently updated my 2fa info to be correct and current, but when i went to get the codes to sign in and change my password, the phone number for my 2fa was still on my old phone number that i dont have access to. this is about the third time my account has just refused to work and its getting very frustrating. i have all the old emails for code verifications from years ago and recently to that account. OH AND i was on a trusted device and it still kept locking me out, even with auto login turned on. now my account is locked, blocked, and i cant receive any more codes today after two attempts. made this email and account out of spite to hopefully fix this issue.

Answer 1

Hi luckylumine,

Thank you for posting in the Q&A Forums.

I. Confirm the cause of the problem

Phone number not updated: Your 2FA settings are still bound to the old phone number, which may be the main reason why you cannot receive the verification code.

Account lockout: Multiple failed login attempts may result in the account being temporarily locked to protect account security.

CAPTCHA sending restrictions: Some systems limit the frequency of CAPTCHA sending to prevent abuse.

II. Solutions

1. Use alternate verification methods

Alternate mailbox: Check if you have set up an alternate mailbox on GitHub (or other related services). If so, you can receive verification codes or a link to reset your password through that mailbox.

Recovery Codes: If you saved Recovery Codes when you enabled 2FA, you can use them to bypass 2FA login.

2. Contacting Your Service Provider

Customer Service: Visit GitHub's official website or Help Center to find customer service contact information (e.g. email, live chat, or phone support). Explain your situation to them and provide enough authentication information to prove that you are the real owner of the account.

Account Recovery Process: Follow your service provider's instructions to complete the account recovery process. This usually includes steps such as answering security questions and providing identification documents.

3. Check your network and device

Network Connection: Make sure your device is connected to a stable network and check for any network issues that may be preventing you from receiving CAPTCHAs.

SMS blocking: Check if your device has any apps or security software installed that may be blocking SMS messages and turn them off or adjust the settings to allow CAPTCHA SMS messages to go through.

4. Try other login methods

Third-party authentication apps: If you are using a third-party authentication app (such as Google Authenticator or Microsoft Authenticator) instead of SMS CAPTCHA, make sure that the app is properly installed and set up as your 2FA method.

Change device: Try logging into your account using a different device to rule out device issues causing login failures.

Best regards

NeuviJ

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