Standing Instruction on ICICI debit card after doing free subscription.

Question

Hi team,

I signed for azure free subscription but soon after one hour I got the below message from my bank.

Dear Customer, we have activated Standing Instructions on your ICICI Bank Debit Card XXXX. Merchant: Microsoft Businesses, Maximum Amount: INR 200000.00, Frequency: As Presented, Start Date: 01/08/2024, End Date: Until Cancelled, Mandate ID: XXXX. To manage your Standing Instructions, visit [www.icicibank.com] >Cards>Debit Cards>Standing Instructions and Recurring Charges>Manage Standing Instructions.

I am new to azure and not sure whether this the normal process or will there be deduction of INR 200000 ? Please provide your inputs.

Thanks,

Roshan

Answer 1

Hello @Roshan Thank you for posting your question on Microsoft Q&A platform. Happy to help!

It is not normal for Microsoft to activate standing instructions on your ICICI Bank Debit Card without your consent. It is possible that this is a fraudulent transaction and you should contact your bank immediately to report the issue and request a block on the card.

However, when you sign up for an Azure free subscription, Microsoft typically performs a small verification charge to confirm your payment method, which is then refunded. This is likely what triggered the standing instruction notice from your bank.

It is also possible that this is a legitimate transaction, but it is best to confirm with Microsoft to ensure that you are not being charged for any services that you did not intend to purchase. You can contact Microsoft support [Azure Billing and Subscription Management support] to inquire about the transaction and confirm whether it is legitimate or not.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Hope this helps. If you have any more questions or need further assistance, feel free to ask!

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