Azure authentication issue

Mr.Manoj Jujagar 20

I have subscription for the free azure but after login again it is asking me to subscribe. I cannot now use the free version even after subscription and it is now not allowing me to re-subscribe. It says "Experiencing authentication issues".

Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-06T03:58:32.8133333+00:00

Hello @Mr.Manoj Jujagar,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it seems you are experiencing authentication issues while logging into the Azure portal. The error message suggests that the user account is not present in the targeted tenant.

To resolve this, you can manually specify your tenant by using either the tenant ID or domain in the URL:

https://portal.azure.com/<tenantID>

or

https://portal.azure.com/<domain.onmicrosoft.com>

Note: Modify the tenantID and Domain name with your tenant ID.

If the issue persists, please feel free to email me at AzCommunity@microsoft.com with the subject line "ATTN: pothurajur" and include a link to the current thread.

Thanks,
Raja Pothuraju.
Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-08T02:28:08.5066667+00:00

Hello @Mr.Manoj Jujagar,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-12T04:12:43.5666667+00:00

Hello @Mr.Manoj Jujagar,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Mr.Manoj Jujagar 20 Reputation points

2024-08-14T18:47:49.5833333+00:00

Hi Raju,

Sorry for the delay.

I have now added a new directory from my other email. But I am still not able to use my account with the free azure subscription as I want to learn more about the azure services and I am not able to see my profile photo and before my profile photo was visible with a github logo but its not visible. If you could guide me to solve this issue it would be great. @Microsoft Help @Microsoft Support @Azure Helper, please subscribe our profile

Thanks,

Manoj
Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-15T08:29:04.8033333+00:00

Hello @Mr.Manoj Jujagar,

Thank you for your response.

Creating a new directory using a different email account won't give you access to the free Azure subscription that was created in another directory. You need to log in to the directory where you initially activated the free subscription.

Did you try logging into your original directory using the steps I shared above? If so, what error message did you encounter? Please share a screenshot, as it will help us better understand the issue.

Thanks,
Raja Pothuraju.
Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-16T12:21:20.52+00:00

Hello @Mr.Manoj Jujagar,Just following up to see if the issue has been resolved. If not, please let me know so we can discuss alternative solutions and will respond with more details, and we will try to help.
Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-19T17:34:04.9066667+00:00

Hello @Mr.Manoj Jujagar,

Just following up to see if the issue has been resolved. If not, please let me know so we can discuss alternative solutions and will respond with more details, and we will try to help.
Mr.Manoj Jujagar 20 Reputation points

2024-08-20T21:38:51.6533333+00:00

Hi Pothuraju,

This is the screenshot of my azure account.

I don't know if this is how it should supposed to be.

Now I am able to see the profile photo but I can't use the free subscription I had already signed up with my card.

Thanks
Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-21T19:42:21.02+00:00

Hello @Mr.Manoj Jujagar,

I would like to check this up offline with you to understand the scenario to see why this kind of behavior is occurring. Please send us an email on azcommunity@microsoft.com referencing this issue with a subject line "ATTN:pothurajur" include a link to the current thread.

Thanks,
Raja Pothuraju

Accepted answer

Raja Pothuraju 5,010 Reputation points Microsoft Vendor

2024-08-27T11:06:05.8133333+00:00

Hello @Mr.Manoj Jujagar,

Thank you for your time on the call.

As we discussed, we noticed that you have multiple directories associated with your user account, and the subscription you availed of was an Azure Free Trial that expired after 1 month. If you would like to continue using Azure services, you’ll need to switch to a Pay-as-you-go subscription.

However, if you prefer to use another Azure Free Trial, you won’t be able to do so on the same directory where you previously used it. To get another Free Trial subscription, you will need to create a new directory and then sign up for the trial by entering all the required details.

Build in the cloud with an Azure free account

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,
Raja Pothuraju.
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2 additional answers

akinbade abiola 15,135 Reputation points

2024-08-04T02:26:45.5833333+00:00
Hello Mr.Manoj Jujagar,

This issue could be related to using a personal account. Try steps below:

Sign out of your personal account from Microsoft Account and sign in using inPrivate mode

Sign back in, using the "Work or school account" option.

You can also use the link to rename your personal account to avoid conflicts. https://go.microsoft.com/fwlink/p/?LinkID=733247

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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Mr.Manoj Jujagar 20 Reputation points

2024-08-06T01:23:35.5466667+00:00

This still didn't help me @microsoftazure and @Abiola Akinbola .
It says

{ "sessionId": "3000c3c8f3454930828a4035c6416cdd", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: d17a709c-f729-45da-a84d-b1da84610900 Correlation ID: be59fc84-2df2-46c7-ae5a-45bf22270e0e Timestamp: 2024-08-06 01:19:32Z", "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6", "scopes": [ "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default" ] } ] }

Could anyone help me with this?
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Mr.Manoj Jujagar 20 Reputation points

2024-08-27T11:14:28.87+00:00

Thanks Raja for your prompt support.

The issue is now solved and in case I need your support in the future I would connect with you nd we can sort it out together.

Thanks again Raja

Manoj Jujagar
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