How do I stop Outlook from blocking password reset emails

Question

How do I stop Outlook from blocking password reset emails

scott mcclurelaw 5

Hi there,

I am not receiving reset-passwords emails from many websites. This applies to several separate accounts. After contacting their IT departments, several have said that Cisco rules on the e-mail server from outlook are blocking them for some reason. I have multiple outlook accounts and none of them receive these mails.

I have checked my rules and junk folders and there is simply nothing I have done to prevent these emails from arriving.

Is there anything anybody at microsoft can do to fix this error that appears to be affecting many people?

JR K Yoshikawa 571 Reputation points

2024-08-03T21:18:10.6833333+00:00

Pleased identify which Outlook you have issues.

I assume your Outlook is Outlook.com Email service.

Outlook.com has strict for Spam protection.

if this is Exchange Online on Microsoft Business / Enterprise,

Please consult with your Admin.
scott mcclurelaw 5 Reputation points

2024-08-03T21:25:49.6166667+00:00

It is Outlook desktop as part of Office365. The issue occurs on my PC, but also on the web when I login through outlook.com or office.com.

It is for a .com website, so microsoft says to consult my admin, but I am the only user, with no admin rights.
Jos van Schouten 81 Reputation points

2024-08-04T13:52:59.35+00:00

You say it's outlook desktop as part of Office365. Does this mean it's a corporate account, managed by your employer?

Are there some emails that get through? Or does no matter what not a single thing get through?

If this is a corporate account, it sounds like perhaps the spam filtering your employer has setup is too aggressive and filters anything that is related to password resets.

If some password reset emails do make it, it is possible the issue is with the website you're requesting a password reset from. Can you share which company/services paswords reset emails never get through?

1 answer

Your answer

JR K Yoshikawa 571 Reputation points

2024-08-03T21:18:10.6833333+00:00

Pleased identify which Outlook you have issues.

I assume your Outlook is Outlook.com Email service.

Outlook.com has strict for Spam protection.

if this is Exchange Online on Microsoft Business / Enterprise,

Please consult with your Admin.
scott mcclurelaw 5 Reputation points

2024-08-03T21:25:49.6166667+00:00

It is Outlook desktop as part of Office365. The issue occurs on my PC, but also on the web when I login through outlook.com or office.com.

It is for a .com website, so microsoft says to consult my admin, but I am the only user, with no admin rights.
Jos van Schouten 81 Reputation points

2024-08-04T13:52:59.35+00:00

You say it's outlook desktop as part of Office365. Does this mean it's a corporate account, managed by your employer?

Are there some emails that get through? Or does no matter what not a single thing get through?

If this is a corporate account, it sounds like perhaps the spam filtering your employer has setup is too aggressive and filters anything that is related to password resets.

If some password reset emails do make it, it is possible the issue is with the website you're requesting a password reset from. Can you share which company/services paswords reset emails never get through?

Answer 1

ChristyZhang-MSFT 25,776 Microsoft External Staff

Hi @scott mcclurelaw ,

Welcome to our forum!

I have multiple outlook accounts and none of them receive these mails.

Do you mean that you are using Outlook.com accounts?

If so, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Thanks for your understanding and support!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

scott mcclurelaw 5 Reputation points

2024-08-06T13:45:58.35+00:00

christyzhang is officious and unhelpful. I already said this is on outlook desktop.
ChristyZhang-MSFT 25,776 Reputation points Microsoft External Staff

2024-08-07T01:17:40.38+00:00

Hi @scott mcclurelaw ,

It is Outlook desktop as part of Office365. The issue occurs on my PC, but also on the web when I login through outlook.com or office.com.

According to your description, i understand that the issue occurs in Outlook desktop client and Outlook.com, right? If so, i'm afraid that the issue is related to your account. And as i mentioned above, if you are using an Outlook.com account, please post your case in dedicated forum for Outlook.com for more professional advice.

Share via

How do I stop Outlook from blocking password reset emails

1 answer

Your answer