Não consigo entrar no Microsoft Autenticador

Question

I cleaned my cell phone to make it faster, I reinstalled the Microsoft application to get my passwords, I logged in correctly, everything was fine, the account entered, but when trying to access my backup it always says that it is not possible to log in and I have I have to try later, I tried everything, including turning the phone off and on, deleting and reinstalling the APP, but in the end it still doesn't allow me to log in, please help.

Answer 1

Hi @Lincoln de Araujo

Thank you for reaching out to Microsoft Q&A forum!

I’m sorry to hear you’re having trouble with your Microsoft application. Here are a few steps you can try to resolve the issue:

Check Date and Time Settings: Ensure your phone’s date and time settings are correct. Incorrect settings can cause synchronization issues1.

Clear App Cache and Data: Go to your phone’s settings, find the Microsoft app, and clear its cache and data. This can help eliminate any corrupted temporary data1.

Update the App: Make sure you have the latest version of the Microsoft app installed. Compatibility issues can arise with outdated versions2.

Switch Network Connections: Try switching between Wi-Fi and mobile data to see if the issue persists. Sometimes network issues can cause login problems2.

Check Microsoft Account Security Settings: Log in to your Microsoft account on a computer and check the security settings. Ensure that the app is properly set up as the two-factor authentication method for your account3.

Use Recovery Option: When logging into the app, use the recovery option instead of the regular sign-in. This can help restore your data from the backup1.

If these steps don’t resolve the issue, you might want to contact Microsoft Support for further assistance. They can provide more specific guidance based on your account and device.

Best regards,