Stuck in verification loop?

Question

When attempting to sign up for an Imagine student account - after receiving the verification email (at my .edu account) and clicking on it to verify, the system is looping back to the verification page again. I tried to walk through the same form and the same thing happens. Not sure what is happening. Any help is greatly appreciated.

Answer 1

Hello DoneWithThis!,

I will recommend the steps here:

Clear the cache and delete Internet cookies.

Reset your browser settings to defaults.

Ensure that the verification link in the email is not expired or broken. Sometimes, clicking on a link that has been reused or is outdated can cause issues.

Try a Different Browser or Incognito Mode

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue#you-are-automatically-signed-in-as-a-different-user

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola