RDS gui freezes

martin vyroubal 1 Reputation point
2020-12-03T22:00:07.353+00:00

Hello,

we are experiencing some problems on Terminal servers. From time to time ( and just for some users) the GUI freezes and they cannot do anything just have to wait. Server does cpu spikes but we cant catch those spikes (wait for high cpu alert, log in, look at process explorer), it dissapeares too quickly (5sec max). It happens like 5-times per day so watching processes all day long is no option. Perfmon is not a good choice for record those spikes because it won't log processes executed after the recording is started, only those which are already running. So I tried to record it with Windows performance recorder and I did record few spikes but I can't find the user who executed those processes. Is it even possible?

Thanks for any help

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Jenny Yan-MSFT 9,326 Reputation points
    2020-12-04T02:36:33.467+00:00

    Hi,
    I am not sure if this will work but you could have a try that use another process monitor to capture traces and analyze together with the Windows performance recorder by timestamp, since procmon will help to record detailed process or services.
    https://learn.microsoft.com/en-us/sysinternals/downloads/procmon

    Moreover, for the general problems related to remote desktop service, it is always suggested to check the event logs as well.
    Event log checking:

    TerminalServices-RemoteConnectionManager and TerminalServices-LocalSessionManager logs to view information about connections.

    Step 1: Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

    Step 2: Navigate to Event Viewer\ Applications and Services Logs\ Microsoft\ Windows\ TerminalServices-*

    ----------

    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny