Is there any error message? If yes, please share us with it.
If you copy them to your local computer, will this issue persist?
- If no, please go to Word app > File > Options > Trusted Locations > Add new location > Add the pathe of these documents.
If these files can be trusted, please also go to Protected View > Uncheck the box of "Enable protected view for files located in potentially unsafe location" temporarily.
Please also make sure your storage and USB is not blocked via security software, you may disable or quit the antivirus software to check this issue.
- If yes, could you please open it on other computers for a test?
Besides, please right click thise documents > Propertities > Click Unblock on the General tab if there is. Then click OK.
Any questions, please let me know.
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