The portal encountered an issue while attempting to retrieve access tokens

Question

When i log in my azure account its showing interaction required The portal encountered an issue while attempting to retrieve access tokens, I'm unable to access azure portal in my laptop

Answer 1

Hi Krishna, Welcome to MS Q&A

This is an intermittent issue

The error message "interaction required: The portal encountered an issue while attempting to retrieve access tokens" typically indicates an issue with authentication or permissions. Here are some steps you can take to troubleshoot and resolve this issue:

Clear Browser Cache and Cookies: Sometimes, cached data can cause issues with authentication. Clear your browser's cache and cookies and try logging in again.

Use Incognito/Private Mode: Open your browser in incognito or private mode and try accessing the Azure Portal. This can help bypass any cached data that might be causing the issue.

Check Browser Extensions: Disable any browser extensions that might interfere with the authentication process and try logging in again.

Verify Account Permissions: Ensure that your account has the necessary permissions to access the Azure Portal. You may need to contact your Azure administrator to verify and update your permissions.

Check Multi-Factor Authentication (MFA): If your account uses MFA, ensure that you complete the MFA process. Sometimes, the "interaction required" message appears if the MFA process is not completed.

Use a Different Browser or Device: Try accessing the Azure Portal from a different browser or device to see if the issue persists.

Check Azure Service Health: Verify if there are any ongoing issues with Azure services that might be affecting authentication. You can check the Azure Service Health status here.

Contact Azure Support: If the issue persists, you may need to contact Azure Support for further assistance. They can help diagnose and resolve any underlying issues with your account or the Azure Portal.

By following these steps, you should be able to troubleshoot and resolve the issue with accessing the Azure Portal.

Please let me know if you have any further questions

Kindly accept answer if it helps

Thanks

Deepanshu