Can't add a connector to MS Teams

Oleksandr Melnyk 10 Reputation points
2024-08-08T08:21:40.8066667+00:00

Problem:

We catch an error when we try to add a custom connector to the MS Teams channel.

User's image

It looks like the MS Teams can't load it from https://outlook.office.com/connectors/ConnectToO365Inline/Manage/New

User's image

Error:

RequestId: 00-0f1818dbff8b00d196ebac7383aef8a0-5cb1a64d85a99263-00

Server:

Date: 1/1/0001 12:00:00 AM

Environment:

Web App, Windows App, Mac App (Version 24193.1704.3003.3641)

Steps to reproduce:

  1. Create a new channel
  2. Go to the manage channel
  3. Edit connectors
  4. Find YouScan connector
  5. Try to add the connector

Expected behavior:

After adding the connector, a login form should appear.

Microsoft Teams | Development
Microsoft Teams | Microsoft Teams for business | Other
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2 answers

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  1. Dana Carmen Focariu 5 Reputation points
    2024-11-27T16:15:50.0666667+00:00

    Was this issue fixed? I am having the same problem.

    1 person found this answer helpful.
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  2. Anonymous
    2024-08-09T01:10:27.24+00:00

    Hi @Oleksandr Melnyk

    Currently, users may not be able to create connectors in Microsoft Teams. This is a known issue in Teams recently.

    As a temporary mitigation for users of the Microsoft Teams web client, affected users can do one of the following:

    1.Clear cookies from https://outlook.office.com and logout of Teams, then close their browser and login to Teams again in a new window.

    2.Login to Teams in an Incognito or private browser session. Incoming Webhook connector is working as of July 31, 2024, RSS connector is working as of August 6, 2024, and we'll share the repair timelines for other connectors once they become available.


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