Workfolders not syncing file updates

Question

Workfolders not syncing file updates

Thomas 0

Hi,

We got problems with syncing files for existing workfolders data.

If i push a new file in my wo

rkfolder, everything works like expected. the file gets uploaded and gets green afterwards.

I i update a file in my workfolder which has been already uploaded, then i got the problem:

grafik

file sticks in "sync pending" state and doesnt not finished there.

no visible errors

grafik

No visable problems in this log:

grafik

But i get very repeatable logs in managementagent:

grafik

Event 9004 Your PC does not comply with your organisation's security guidelines

Event 9002 A synchronisation error was detected from the working folders. Check the partnership status, network connectivity and storage space.
Event 9001 Login information is required for the user.

But i cant find any problem for all 3 errors. network is stable, storage is enough, login information grafik

Can someone help me with that? I am really out of ideas whats wrong.

clopez 0 Reputation points

2025-09-16T17:26:29.4233333+00:00

I know this is an old thread but did you ever figure this out?
Thomas 0 Reputation points

2025-09-17T05:36:35.4733333+00:00

No, i have no solution yet.

1 answer

Your answer

clopez 0 Reputation points

2025-09-16T17:26:29.4233333+00:00

I know this is an old thread but did you ever figure this out?
Thomas 0 Reputation points

2025-09-17T05:36:35.4733333+00:00

No, i have no solution yet.

Answer 1

Anonymous

Hi Tomas,

Thanks for your post. Please see the solutions based on the following three scenarios.

Folder shows Sync pending but no file is visible

If you cannot see any file causing the Pending status, it could be that the file causing the sync error is a Hidden file.

Tip: To view Hidden files in File Explorer, go to View and check the Hidden items box on the ribbon:

If there are no Hidden files in the folder, follow these steps:

a. Create a new folder. Note that empty folders may show Sync pending until you put a file into it.

b. Copy all the files from the Sync pending folder to the new one.

c. Delete the Sync pending folder.

TMP files show "Sync pending"

To resolve the sync pending status on TMP files, you can do one of the following:

a. Upload it manually to onedrive.com.

b. Rename it and give it a new extension (e.g. "Temp"). If you cannot rename it, the file is still in use. Restart your computer and try again.c. Move the file to a folder not within your OneDrive.

d. Delete it.

OneDrive toolbar icon stuck on "Sync pending"

If the OneDrive taskbar/menu bar icon shows Sync pending, you may need to Delete your Office Document Cache.

Reference: OneDrive is stuck on "Sync pending" - Microsoft Support

Best Regards,

Ian Xue

If the Answer is helpful, please click "Accept Answer" and upvote it.

Thomas 0 Reputation points

2024-08-12T05:33:58.8733333+00:00

The problem are not temp or hidden files. these filese are visable.

And this Problem is repeatable.

Everytime i update an existing already uploaded file , the file stucks in pending.

I am not using OneDrive: its the Work Folders feature.
Anonymous

2024-08-14T02:10:50.56+00:00
Hi Thomas,

Thanks for your post. Can you please verify the OS version, Windows 10 or Windows 11? It seems that this problem is related to the latest patch in Windows 10.

If your OS version is 1909, please check if you installed KB4592449, uninstall this KB and then see if the issue is resolved.

If your OS version is 2004/20H2, please check if you installed KB4592438, uninstall this KB and then see if the issue is resolved.

Also, regarding the event,

When does this happen and what happens:

This happens on every Sync.

The sync is working, and files are up to date. (No errors on server side)

So it does not effect operation if you will.

We do not enable encryption or screen lock outs.

Client configuration is made through GPO.

We can see clients contacting and syncing on the server.

What I can check:

You can try to update the User Credentials - Work Folders already has the current credentials.

Check if there is any security requirements set for Work Folders on the server side.

Check if there is enough disk space available on the WF server.

Try to restart the WF service on the client, as well as removing the WF feature from the client and reinstalling. Hi Thomas, Thanks for your post. Can you please verify the OS version, Windows 10 or Windows 11? It seems that this problem is related to the latest patch in Windows 10. If your OS version is 1909, please check if you installed KB4592449, uninstall this KB and then see if the issue is resolved. If your OS version is 2004/20H2, please check if you installed KB4592438, uninstall this KB and then see if the issue is resolved. Also, regarding the event, When does this happen and what happens:

This happens on every Sync.

The sync is working, and files are up to date. (No errors on server side)

So it does not effect operation if you will.

We do not enable encryption or screen lock outs.

Client configuration is made through GPO.

We can see clients contacting and syncing on the server.

What I can check:

You can try to update the User Credentials - Work Folders already has the current credentials.

Check if there is any security requirements set for Work Folders on the server side.

Check if there is enough disk space available on the WF server.

Try to restart the WF service on the client, as well as removing the WF feature from the client and reinstalling.
Thomas 0 Reputation points

2024-08-14T07:15:55.02+00:00
Hi Ian Xu,

Client OS is Windows 11 Pro 23H2
Server OS is Windows Server 2019 Standard

There is no KB4592449 or KB4592438 installed on my machine.

About the events: 9001, 9002, 9004:

Happens on every sync

sync is not working. files are not up to date as they stay in "sync pending" state.

encryptiong and screen logouts are disabled on server side

Client configuration is made through GPO: YES

already tried:

You can try to update the User Credentials - Work Folders already has the current credentials.

updated / changed user password , didn't helped, but this happens on all users. not just me.

Check if there is any security requirements set for Work Folders on the server side.

how to do this? there are only 2 security policies which are configurable on workfolders and both are disabled

Check if there is enough disk space available on the WF server.

1,5 TB free on Workfolders

Try to restart the WF service on the client, as well as removing the WF feature from the client and reinstalling.

removed the WF Feature on client, restarted, added it back, restarted, configured sync: same problem

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Workfolders not syncing file updates

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