Azure Virtual Desktop Outlook Sign-in Freeze

Question

Azure Virtual Desktop Outlook Sign-in Freeze

Michael Seaney 0

I have a very strange situation for a user login into an AVD host.

The desktop launches fine. When the user then launches Outlook and is asked to sign-in they are unable to type their password or click the sign-in button; however they can click the 'X' to exit the dialogue box.

If you have dual screens, you can move the dialogue box to second screen and then you able to enter password. Move dialogue box back to primary screen and you are unable to type. The other way to be able to enter the password on primary screen is to minimize the Remote Desktop window and the bring back to full screen.

It looks like it must be losing focus somehow.

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2024-08-09T05:26:06.76+00:00

Hi @Michael Seaney

Welcome to our forum!

For better research, please provide more details about this case:

What is your account type?

Are you the only one in the organization who can't log in to the Outlook client?

Did you do anything before this issue occurred?

Can you provide any error codes and screenshots? Please be careful to hide your private information.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2024-08-13T05:32:57.4066667+00:00

Hi @Michael Seaney

It has been a while, and I am writing to see how things are going on with this issue. If you have any further updates on this issue, please feel free to post back.
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2024-08-13T08:26:27.97+00:00

Hi @Michael Seaney,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Michael Seaney 0 Reputation points

2024-08-13T15:14:18.24+00:00

Hi Nikhil,

I'm on vacation. So will get back to this tomorrow.

Thanks for responding.

Michael.
Michael Seaney 0 Reputation points

2024-08-13T15:16:17.4933333+00:00

Thanks SokiGuo,

I shall get back tomorrow with more details.

Thanks for responding.

Michael.
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2024-08-14T09:52:54.1266667+00:00

Hi @Michael Seaney,

Thank you for the update.
Michael Seaney 0 Reputation points

2024-08-14T11:16:59.6666667+00:00

Hi,

Just following up with a few more details.

We just recently set-up a new host supporting the latest version of Windows.

Host Pool Details:-

Host: Standard D4as v4, 4 x vCPU and 16Gb RAM.

Windows: Windows 11 Enterprise multi-session, 23H2, 22631.3880

FSLogix: 2.9.8884.27471

Office: Microsoft 365 Apps for enterprise (v16.0.17830.20138)

Note:

FSLogix latest versions now require a sign-in to Outlook on every login to Host. I believe there is a legacy mode which doesn't require Outlook sign-in every time. I mention this as the issue I'm having is affecting our test users on each sign-in.

Problem:-

So, the problem I'm having is, when Outlook request a sign-in by the user they are unable to type password in dialogue box. It is as if the dialogue has lost focus; all you can do is exit.

I did however, notice that if the user has a dual screen, moving the dialogue box to second screen, give focus back to the dialogue box and the user can enter their password and sign-in. Move box back to primary screen and focus is lost again. Sometimes multiple opening and closing Outlook occasional fixes it.

It's not an authentication issue with their credentials but a physical issue of not being able to type them. Very bizarre.

The hosts have now GPU resources, so I disable the hardware acceleration in most apps to see if that would resolve it. Unfortunately it hasn't.

So if there is anything else I can try, it would be most helpful.

Thanks

Michael.

1 answer

Your answer

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2024-08-09T05:26:06.76+00:00

Hi @Michael Seaney

Welcome to our forum!

For better research, please provide more details about this case:

What is your account type?

Are you the only one in the organization who can't log in to the Outlook client?

Did you do anything before this issue occurred?

Can you provide any error codes and screenshots? Please be careful to hide your private information.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2024-08-13T05:32:57.4066667+00:00

Hi @Michael Seaney

It has been a while, and I am writing to see how things are going on with this issue. If you have any further updates on this issue, please feel free to post back.
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2024-08-13T08:26:27.97+00:00

Hi @Michael Seaney,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Michael Seaney 0 Reputation points

2024-08-13T15:14:18.24+00:00

Hi Nikhil,

I'm on vacation. So will get back to this tomorrow.

Thanks for responding.

Michael.
Michael Seaney 0 Reputation points

2024-08-13T15:16:17.4933333+00:00

Thanks SokiGuo,

I shall get back tomorrow with more details.

Thanks for responding.

Michael.
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2024-08-14T09:52:54.1266667+00:00

Hi @Michael Seaney,

Thank you for the update.
Michael Seaney 0 Reputation points

2024-08-14T11:16:59.6666667+00:00

Hi,

Just following up with a few more details.

We just recently set-up a new host supporting the latest version of Windows.

Host Pool Details:-

Host: Standard D4as v4, 4 x vCPU and 16Gb RAM.

Windows: Windows 11 Enterprise multi-session, 23H2, 22631.3880

FSLogix: 2.9.8884.27471

Office: Microsoft 365 Apps for enterprise (v16.0.17830.20138)

Note:

FSLogix latest versions now require a sign-in to Outlook on every login to Host. I believe there is a legacy mode which doesn't require Outlook sign-in every time. I mention this as the issue I'm having is affecting our test users on each sign-in.

Problem:-

So, the problem I'm having is, when Outlook request a sign-in by the user they are unable to type password in dialogue box. It is as if the dialogue has lost focus; all you can do is exit.

I did however, notice that if the user has a dual screen, moving the dialogue box to second screen, give focus back to the dialogue box and the user can enter their password and sign-in. Move box back to primary screen and focus is lost again. Sometimes multiple opening and closing Outlook occasional fixes it.

It's not an authentication issue with their credentials but a physical issue of not being able to type them. Very bizarre.

The hosts have now GPU resources, so I disable the hardware acceleration in most apps to see if that would resolve it. Unfortunately it hasn't.

So if there is anything else I can try, it would be most helpful.

Thanks

Michael.

Answer 1

Nikhil Duserla 8,180 Microsoft External Staff Moderator

Hi @Michael Seaney,

Thank you for providing information.

Based on the error details you shared, I have shared troubleshooting steps that I felt will help resolve the issue you reported.

Ensure that the Windows 11 Enterprise multi-session host is up to date with the latest patches and updates.
As you mentioned, FSLogix 2.9.8884.27471 requires a sign-in to Outlook on every login. Try disabling modern authentication in FSLogix to see if it resolves the issue. You can do this by setting the EnableModernAuth registry key to 0.
Check the Outlook settings to see if there are any specific configurations that might be causing the issue. Try resetting Outlook to its default settings or creating a new Outlook profile.
Although you've disabled hardware acceleration in most apps, try disabling it specifically for Outlook to see if it makes a difference.

If you have any further queries, do let us know.

Michael Seaney 0 Reputation points

2024-08-19T14:43:35.0966667+00:00

Morning Nikhil,

Thanks for the feedback.

Let me take a look through your suggestions. I'll check back when done.

Regards

Michael.
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2024-08-20T09:52:02.4633333+00:00

Hi @Michael Seaney,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2024-08-26T07:42:38.1033333+00:00

Hi @Michael Seaney,

Haven't received your message for a long time.

Do you have any further issue on this topic?

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Azure Virtual Desktop Outlook Sign-in Freeze

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